HCL Recruitment 2019 | Customer Service Representative

By | April 11, 2019

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HCL Recruitment 2019

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About HCL

HCL Technologies Limited is an Indian multinational technology company, headquartered in Noida, Uttar Pradesh, India. it emerged as an independent company in 1991. HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Customer Service Representative

Job Location: Noida, India

Experience: Fresher

Job Description for HCL Recruitment 2019

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

1) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process

2) Improving skill level through self-development/ nominating training programs
Skill re-verification Tests

3) Meet the defined Quality Scores. Innovation & Process Improvement

4) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team

5) To consistently meet or exceed CSAT parameters as defined for the process.

Job Family

  • Delivery Voice

Qualification

  • B Tech, BA, BBA, BCom, BSc

No. of Positions

12

Skill (Primary)

  • Domain Competencies (BSERV )
  • Customer Relationship Management
  • Business Communication Management





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