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HCL Technologies Limited is an Indian multinational technology company, headquartered in Noida, Uttar Pradesh, India. it emerged as an independent company in 1991. HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
Customer Service Representative
Job Location: Noida, India
Job Description for HCL Recruitment 2019
To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
1) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
2) Improving skill level through self-development/ nominating training programs
Skill re-verification Tests
3) Meet the defined Quality Scores. Innovation & Process Improvement
4) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team
5) To consistently meet or exceed CSAT parameters as defined for the process.
- Delivery Voice
- B Tech, BA, BBA, BCom, BSc
No. of Positions
- Domain Competencies (BSERV )
- Customer Relationship Management
- Business Communication Management